Frequently Asked Questions

What about Wi-Fi?

FibreStream fibre-optic connection plugs directly into your computer OR your wireless router to create a private wi-fi network in your unit.

How much does the router cost?

We sell the TP-Link Archer C20 for $50 and the TP-Link Archer C7 for $120. You are also welcome to use your own router or purchase from an electronics store.

What if I want to cancel

We are so confident that you will like our service that we offer no contracts with all our services. If you want to cancel, you can do so anytime.

Why can't I get FibreStream at my house?

FibreStream is able to offer the best internet value and the fastest speeds by focusing only on condo buildings to achieve economies of scale, and pass the savings onto the customer.

What are reasonable usage limits?

FibreStream offers unlimited usage as part of every Internet package. If reasonable usage limits are exceeded as determined us, FibreStream reserves the right to terminate service. Click here to see history.

Who is VMedia?

VMedia is an IPTV Provider based out of Toronto. We've teamed up with them to bring you the best Internet and TV services for your condo.

How can I sign up for VMedia TV

Complete the online order form by choosing your TV packages and selecting a VBox option (buy vs rent vs already own). Click here for the online order form.

How does home phone service work?

Our Home Phone service is a land line that let's you plug your phone directly into the wall jack outlet. No adapters.

How do the features work?

Click here for instructions on how to use your home phone features.

What if I want to cancel?

We are so confident that you will like our service that we offer no contracts will all our services.